Ask the Coach: How do I get my client to say “I Do”?

July 20th, 2018

Do you remember your marriage proposal? After months (years) of courting and developing a relationship with your partner, you decide that a life-long commitment is something that would mutually benefit both of you. You purchase a ring (or token of commitment) and propose this life-long commitment to your partner. For many it is an elaborate […]

Ask the Coach: What’s the best way to motivate my employees?

July 13th, 2018

I don’t believe it’s a manager’s ‘responsibility’ to motivate employees. I believe adults are responsible for their own choices, including whether or not they choose to be motivated to do a job. As a manager, however, you can influence others and can inspire behavior and results. Here’s how you can influence your environment: 1. Set […]

BankTalentHQ Podcast 7/11/2018

July 11th, 2018

In this podcast, we highlight our state banking association partners. Who are they, what do they do, and how they can benefit you and your career. We also highlight our latest “Ask the Coach” segment. Talent Gathers Here!

Ask the Coach: Don’t you find the sales term “Closing Deals” to be counter intuitive?

July 6th, 2018

When I moved to Canada in 2010 and bought my first home I was told “the property transaction will close on a certain date”. I found that expression odd as in Australia I was more familiar with “settling transactions” and “winning deals”. Why should there be a close? Of course, I understand the term …. […]

Ask the Coach: How does turnover reflect on me as a manager?

June 29th, 2018

That depends. First off, I recommend you don’t ‘judge’ yourself because people leave. People leave for a variety of reasons: better opportunities, better fit for their family, financial, and the list goes on and on…….In addition, people are not always honest about why they’re really leaving. So let’s look at turnover as just that – […]

BankTalentHQ Podcast 6/27/18

June 27th, 2018

In this podcast, we will discuss a recent article in the ABA Banking Journal that focuses on recruiting CRE lending staff. Donna Flynn, from SkillsMastery Group, also joins us to discuss accountability and why it is so hard. She offers advice on how managers can be more accountable and make sure they have a clear […]

Ask the Coach: How do I overcome sales objections?

June 22nd, 2018

For Bankers and Sales People there are THREE certainties in life …. Death, Taxes and Sales Objections! Customers ARE going to object to your offering. Customers ARE going to say “NO”. And there are always things we can learn from these objections that can help us achieve greater success. No GREAT Banker or Sales Person […]

Ask the Coach: I am finding myself overworked, stressed and exhausted. How do I avoid burnout?

June 15th, 2018

Burnout can be a common challenge among employees, managers, leaders and business owners. Left undealt with it can wreak havoc on you, your family and your work. The good news is that if you can recognize it, you can deal with it. Here are some ideas to help you sort through the situation and change […]

BankTalentHQ Podcast 6/13/18

June 13th, 2018

In this podcast, learn more about the Federal Home Loan Bank of Chicago and how they are transforming behavior through their diversity and inclusion program. This program not only focuses on home ownership, but engages employees, from top to bottom, in resource groups, volunteer activities, vendor/supplier diversity, along with many other metrics to encourage and […]

Ask the Coach: How can I overcome the negativity about being a Salesperson?

June 8th, 2018

What is the first thing you think of when I say “Salesperson”? I have asked this question at many keynote presentations and the common responses are: “pushy, sleazy, annoying, used-car-salesman”. Based on this limiting belief, if we were making a comic book movie the “Salesperson” would typically be cast as the “Evil Villain” solely focused on […]