PPP Loan Forgiveness – How to Create “Another” Great Client Experience

June 5th, 2020

As you start planning how to manage this new challenge, I suggested you consider the following three key elements: MANAGE THE PROCESS Clearly identify what steps you took to help clients with the PPP Funding Application Process and consider whether you can provide similar assistance with the PPP Loan Forgiveness Process. Reconfirm your delight/gratitude that […]

BankTalentHQ Podcast 6/3/20

June 3rd, 2020

Now is the time to be in touch with your current customers and new customers in your community. So how can you can go about doing business development without selling? Listen to find out! #TalentGathersHere

You Don’t Need a Pandemic to Grow Your Bank

May 29th, 2020

Congratulations to all the Bankers & Finance Professionals on your extraordinary achievements over the past 12 weeks. An incredible effort saving hundreds of local businesses and thousands of employees from their financial anxieties and stress. And now you’re preparing for another round of intense effort processing the PPP Forgiveness Applications.   The immediate income benefits […]

How do I retain my great team and avoid a high turnover rate at my bank?

May 22nd, 2020

This is an issue I find most banks are continually looking at which is great – because, the true differentiator in banking is our people.  Banks all have similar products, maybe slightly different pricing, but the one thing you have that makes you truly different are the people that interact with your customers, support them […]

What are the top 3 things to look for when hiring a new employee with a sales role?

May 15th, 2020

The key to being successful in sales is understanding your WHAT, HOW and WHY. As a sales leader for over 25 years, I would always be interested in exploring a new candidate’s WHAT, HOW & WHY; namely: 1. WHAT is their experience, results and compelling story? (Their Value Proposition)  Can they tell compelling stories about their […]

BankTalentHQ Podcast 5/13/20

May 13th, 2020

Are you paying attention to, and updating, your hiring process? Now is an unprecedented time to hire great talent! Listen to this week’s episode of the BankTalentHQ Podcast to find out why. #TalentGathershere

As an employer, what are the top 7 questions I should ask during an interview?

May 8th, 2020

In my opinion, the interviewing strategy has changed quite a bit. In previous times, interviews were about assessing skills for the job and asking about the candidates strengths and weaknesses. Definitely important, however, I’m finding more and more companies focusing on getting to know the individual as a person, rather than just a skill set. […]

BankTalentHQ Podcast 4/29/20

April 29th, 2020

Need a refresher on how to make your resume the best it can be? Tune in to this episode! You also don’t want to miss the deep dive into every service that BankTalentHQ offers to help you along your journey in the financial services industry! #TalentGathersHere

Five Tips to Create a Great PPP Experience

April 24th, 2020

As Bankers get ready for round two of the Paycheck Protection Program consider these 5 tips to create a great experience for your clients, your financial institution and yourself. 1. Maintain an Opportunity Mindset 2. Be Prepared. Consider Learnings From Round One. 3. Call. Call. Call Again. 4. Consider Other Ways (& People) You Can […]

Coaching Culture Cures Coronavirus Chaos

April 17th, 2020

It is a gross understatement to say that the coronavirus pandemic has significantly changed the way we work today. In fact, it has created a lot of work chaos. Some essential service providers are still going to their place of work, but their daily routines have changed. Some people are now working from home, struggling to […]