Ask the Coach: How can I ensure I am providing the best customer service?

May 18th, 2018

Have you ever had a bad service experience? My guess is that you can answer an absolute yes to this question, and have more than one war story to share. When dealing with a problem or issue, with a customer or employee, what we say and how we say it can make a world of difference. […]

BankTalentHQ Podcast 5/16/18

May 16th, 2018

In this podcast, you will hear about turnover rates and how they can affect your financial institution. We will also discuss resume, networking, and interviewing tips and techniques with our BTHQ Coach, Donna Flynn from SkillsMastery Group, Inc. In addition, Donna will discuss questions you should ask during the interview and how to follow-up after […]

Ask the Coach: How can I better understand why my customers don’t choose my proposal?

May 11th, 2018

As Bankers and Salespeople, we know that our primary role is to serve our customers and prospects. We want to help them make a buying decision. Many Bankers and Salespeople diligently apply proven sales processes that are designed to explore their customer’s needs and offer valuable solutions. We confidently complete and present comprehensive proposals that […]

Ask the Coach: How do I acknowledge my employees for a job well done?

May 4th, 2018

In the workplace, it seems so easy to focus on what’s wrong, what’s not working, or the problems we are experiencing. The things that represent our daily challenges are what capture our attention. It is much harder to focus on the positives: What is our team doing well, what progress has been made, what successes […]

BankTalentHQ Podcast 5/2/18

May 2nd, 2018

In this podcast, you will hear more about the Graduate School of Banking, located on the campus of University of Wisconsin in Madison. GSB offers specialty classes which focus on specific areas of banking; Human Resources, Tech Management, IT Security, Financial Manager, and Sales and Marketing. In addition, there is an Executive level certification offered […]

Ask the Coach: How do I get more potential borrowers to accept my loan terms and conditions (proposals)?

April 27th, 2018

The biggest challenge in Banking is getting potential borrowers (new customers) to to accept your interest rate proposals. How often are you losing deals to your competitors because of rate? How often do deals stall or not progress in your pipeline because the borrower is concerned about your rate? If this is the case, then […]

Ask the Coach: How do I stay organized and on track at work?

April 20th, 2018

This is one of the biggest challenges for many of my clients. Although many people are focused, they also compete with many priorities. Before they know it, their work has expanded to fill the time. Sometimes it’s because things came up that needed immediate attention, or because the goal focused behaviors were harder, or often […]

BankTalentHQ Podcast 4/18/18

April 18th, 2018

In this podcast, we discuss why hiring managers shouldn’t always be searching for the “purple squirrel” or the perfect hire. We also discuss why banks need to accept the challenge of promoting careers in the banking industry. Lastly, Joe Micallef, one of our BankTalentHQ coaches, discusses the difference between sales and service and how bankers […]

Ask the Coach: How can I become better at networking?

April 13th, 2018

Listed below are the 6 B’s for highly effective networking. 1. Be Purposeful First of all, make sure you have a very specific purpose for networking, and be selective about which networking events to attend. You should create networking goals and select events that align to your target market. 2. Be “The Host” How do […]

Ask the Coach: Who should I list on my references?

April 6th, 2018

Great question! Compiling the right list of references is a very important piece of the interview process because it validates one’s work. Ideally, you want your references to consist of people who can speak to the work you’ve done.  To start, your references should include a former supervisor, a co-worker or peer, an employee you […]