Archive for May, 2018

Ask the Coach: How can I ensure I am providing the best customer service?

May 18th, 2018

Have you ever had a bad service experience? My guess is that you can answer an absolute yes to this question, and have more than one war story to share.¬†When dealing with a problem or issue, with a customer or employee, what we say and how we say it can make a world of difference. […]

BankTalentHQ Podcast 5/16/18

May 16th, 2018

In this podcast, you will hear about turnover rates and how they can affect your financial institution. We will also discuss resume, networking, and interviewing tips and techniques with our BTHQ Coach, Donna Flynn from SkillsMastery Group, Inc. In addition, Donna will discuss questions you should ask during the interview and how to follow-up after […]

Ask the Coach: How can I better understand why my customers don’t choose my proposal?

May 11th, 2018

As Bankers and Salespeople, we know that our primary role is to serve our customers and prospects. We want to help them make a buying decision. Many Bankers and Salespeople diligently apply proven sales processes that are designed to explore their customer’s needs and offer valuable solutions. We confidently complete and present comprehensive proposals that […]

Ask the Coach: How do I acknowledge my employees for a job well done?

May 4th, 2018

In the workplace, it seems so easy to focus on what’s wrong, what’s not working, or the problems we are experiencing. The things that represent our daily challenges are what capture our attention. It is much harder to focus on the positives: What is our team doing well, what progress has been made, what successes […]

BankTalentHQ Podcast 5/2/18

May 2nd, 2018

In this podcast, you will hear more about the Graduate School of Banking, located on the campus of University of Wisconsin in Madison. GSB offers specialty classes which focus on specific areas of banking; Human Resources, Tech Management, IT Security, Financial Manager, and Sales and Marketing. In addition, there is an Executive level certification offered […]