Since 1975, a major Australian bank – Westpac – has sponsored a rescue helicopter service that operates in rural parts of Australia. With up to 2,000 life saving missions a year across three bases, nobody has ever had to pay to be assisted by the Westpac rescue helicopter. Today Westpac, like many other banks, is now saving […]
Working from home with kids in the house? No problem! I have worked from my home office for over 5 years now and I absolutely love it. But it does require certain disciplines and these become more important when you also have children at home. I have a three year old (Mabel) that is usually in […]
During these challenging times, I urge all Bankers, Finance Professionals and other Service Providers to consider MORE ways that you can lend a hand (metaphorically speaking of course). As we practice physical “social distancing”, please remember there are many forms of social interaction that you can leverage to engage your customers and prospects. Now is […]
Tune in to this episode of the BankTalentHQ Podcast with our special guest and BankTalentHQ Coach, Donna Flynn. How can you keep your organization functioning smoothly in the midst of inevitable workplace environment changes? #TalentGathersHere
As a sales coach, the most common excuse I receive when encouraging Bank Leaders to implement a coaching cadence is that they “don’t have time”. Similarly, many Bankers and Finance Professionals tell me they “do not have time” for training or to complete coaching exercises. The reality is you DO HAVE TIME to coach and learn, but you […]
Great question! It is critical that you provide formal sales coaching for all your customer-facing staff on a regular basis if you want your Bank to be more successful engaging customers and providing more of your valuable bank solutions. Think about it, can you expect your staff to be successful if you aren’t giving them the […]
We asked BankTalentHQ Coach, Donna Flynn, a popular question: How have you seen the implementation of a coaching process positively impact the culture of a bank? Donna is an expert in this field and is here to share her answer with you. Tune in! #TalentGathersHere
I encourage all Sales Leaders to meet with their individual sales staff at least once a month to review their PLAN for achieving both their Bank goals and personal goals. Your staff are seeking guidance on how to achieve their results and the P.L.A.N. agenda for your monthly meeting provides a great structure for providing this […]
Great question. All too often, managers treat them the same. Personalizing them has greater impact and value on the employee, and also makes the process more impactful and efficient. Here are our top tips for improving your coaching sessions: Share the responsibility. The coaching session is not solely the managers responsibility, nor the employees. When […]
As a Bank Leader for over 20 years, I strongly believe that highly skilled and consistent sales ACTIVITY is the essential ingredient to growing your Bank or Organization. Accordingly I worked closely with my Teams to regularly: AGREE on Monthly Sales Activity COACH Monthly Sales Activity REVIEW Monthly Activity Of the three elements above, REVIEWING […]
