Archive for the ‘Uncategorized’

Ask the Coach: How do I overcome sales objections?

June 22nd, 2018

For Bankers and Sales People there are THREE certainties in life …. Death, Taxes and Sales Objections! Customers ARE going to object to your offering. Customers ARE going to say “NO”. And there are always things we can learn from these objections that can help us achieve greater success. No GREAT Banker or Sales Person […]

Ask the Coach: I am finding myself overworked, stressed and exhausted. How do I avoid burnout?

June 15th, 2018

Burnout can be a common challenge among employees, managers, leaders and business owners. Left undealt with it can wreak havoc on you, your family and your work. The good news is that if you can recognize it, you can deal with it. Here are some ideas to help you sort through the situation and change […]

BankTalentHQ Podcast 6/13/18

June 13th, 2018

In this podcast, learn more about the Federal Home Loan Bank of Chicago and how they are transforming behavior through their diversity and inclusion program. This program not only focuses on home ownership, but engages employees, from top to bottom, in resource groups, volunteer activities, vendor/supplier diversity, along with many other metrics to encourage and […]

Ask the Coach: How can I overcome the negativity about being a Salesperson?

June 8th, 2018

What is the first thing you think of when I say “Salesperson”? I have asked this question at many keynote presentations and the common responses are: “pushy, sleazy, annoying, used-car-salesman”. Based on this limiting belief, if we were making a comic book movie the “Salesperson” would typically be cast as the “Evil Villain” solely focused on […]

Ask the Coach: As a Manager, how can I be a better leader?

June 1st, 2018

We all wear many different hats in our careers. As a Manager, you fill many roles in the workplace. Specifically, you wear three distinct and different hats: the leader, the manager, and the coach. The people you interact with, support and lead, need you to wear each of these hats, even when it might be […]

Ask the Coach: How do I maintain a positive attitude about selling?

May 25th, 2018

Many bankers struggle with being positive and confident about selling bank products and services. They fear rejection or simply don’t want to come across as a pushy salesperson. This does not need to be the case though. Here are two simple tips to help you maintain a positive attitude about selling: Specific Outcome Focus Start […]

Ask the Coach: How can I ensure I am providing the best customer service?

May 18th, 2018

Have you ever had a bad service experience? My guess is that you can answer an absolute yes to this question, and have more than one war story to share. When dealing with a problem or issue, with a customer or employee, what we say and how we say it can make a world of difference. […]

BankTalentHQ Podcast 5/16/18

May 16th, 2018

In this podcast, you will hear about turnover rates and how they can affect your financial institution. We will also discuss resume, networking, and interviewing tips and techniques with our BTHQ Coach, Donna Flynn from SkillsMastery Group, Inc. In addition, Donna will discuss questions you should ask during the interview and how to follow-up after […]

Ask the Coach: How can I better understand why my customers don’t choose my proposal?

May 11th, 2018

As Bankers and Salespeople, we know that our primary role is to serve our customers and prospects. We want to help them make a buying decision. Many Bankers and Salespeople diligently apply proven sales processes that are designed to explore their customer’s needs and offer valuable solutions. We confidently complete and present comprehensive proposals that […]

Ask the Coach: How do I acknowledge my employees for a job well done?

May 4th, 2018

In the workplace, it seems so easy to focus on what’s wrong, what’s not working, or the problems we are experiencing. The things that represent our daily challenges are what capture our attention. It is much harder to focus on the positives: What is our team doing well, what progress has been made, what successes […]