In this podcast, we will discuss the recent purchase of Glassdoor, the website that provides salary tools and employee reviews of companies. In addition, we will discuss the importance of employment branding, what your organization is doing to attract talent, and the importance of highlighting employee successes on your website and on social media. Lastly, […]
Many bankers struggle with being positive and confident about selling bank products and services. They fear rejection or simply don’t want to come across as a pushy salesperson. This does not need to be the case though. Here are two simple tips to help you maintain a positive attitude about selling: Specific Outcome Focus Start […]
Have you ever had a bad service experience? My guess is that you can answer an absolute yes to this question, and have more than one war story to share. When dealing with a problem or issue, with a customer or employee, what we say and how we say it can make a world of difference. […]
In this podcast, you will hear about turnover rates and how they can affect your financial institution. We will also discuss resume, networking, and interviewing tips and techniques with our BTHQ Coach, Donna Flynn from SkillsMastery Group, Inc. In addition, Donna will discuss questions you should ask during the interview and how to follow-up after […]
As Bankers and Salespeople, we know that our primary role is to serve our customers and prospects. We want to help them make a buying decision. Many Bankers and Salespeople diligently apply proven sales processes that are designed to explore their customer’s needs and offer valuable solutions. We confidently complete and present comprehensive proposals that […]
In the workplace, it seems so easy to focus on what’s wrong, what’s not working, or the problems we are experiencing. The things that represent our daily challenges are what capture our attention. It is much harder to focus on the positives: What is our team doing well, what progress has been made, what successes […]
In this podcast, you will hear more about the Graduate School of Banking, located on the campus of University of Wisconsin in Madison. GSB offers specialty classes which focus on specific areas of banking; Human Resources, Tech Management, IT Security, Financial Manager, and Sales and Marketing. In addition, there is an Executive level certification offered […]
