Archive for September, 2019

As a leader, how can I improve my listening and understanding skills to better serve my employees?

September 20th, 2019

Few people have mastered the art of listening.  And, it is an art.  In today’s world we are often bombarded with distraction after distraction, limited time and a constant barrage of attention-grabbing headlines.  So when an employee comes into my office and asks, “do you have a minute?”, it’s not always easy to give the […]

BankTalentHQ Podcast 9/18/19

September 18th, 2019

We welcome back Donna Flynn to this week’s episode of the BankTalentHQ Podcast to talk about how to have difficult discussions at work!

How can better staff relationships within my bank help us meet our sales goals?

September 13th, 2019

Customers have a wide range of financial needs/problems that most banks can comprehensively help/solve. The challenge however is that no one person at the bank can satisfactorily solve them all. It takes great collaboration between all staff and departments to provide all the solutions a customer may need. Customers will always value great service, convenience […]

I have an employee who is struggling month after month to meet their goals. How do I have the difficult conversation with them about needing to improve?

September 6th, 2019

The Difficult Conversation Great question – I hear this from many managers fairly consistently.  The truth is that difficult conversations can be tough, however they don’t have to be.  Often my clients think the conversation is going to be difficult for the other person (the receiver), but surprisingly it’s sometimes more difficult for the person […]

BankTalentHQ Podcast 9/4/19

September 4th, 2019

Linda Koch, President and CEO of the Illinois Bankers Association, joins us this week to answer the question, “how have you created a company culture where your employees always feel comfortable using their voices no matter what position they hold… and why is that important?” Listen in for her response to learn what you can […]