Few people have mastered the art of listening. And, it is an art. In today’s world we are often bombarded with distraction after distraction, limited time and a constant barrage of attention-grabbing headlines. So when an employee comes into my office and asks, “do you have a minute?”, it’s not always easy to give the […]
We welcome back Donna Flynn to this week’s episode of the BankTalentHQ Podcast to talk about how to have difficult discussions at work!
Customers have a wide range of financial needs/problems that most banks can comprehensively help/solve. The challenge however is that no one person at the bank can satisfactorily solve them all. It takes great collaboration between all staff and departments to provide all the solutions a customer may need. Customers will always value great service, convenience […]
The Difficult Conversation Great question – I hear this from many managers fairly consistently. The truth is that difficult conversations can be tough, however they don’t have to be. Often my clients think the conversation is going to be difficult for the other person (the receiver), but surprisingly it’s sometimes more difficult for the person […]
Linda Koch, President and CEO of the Illinois Bankers Association, joins us this week to answer the question, “how have you created a company culture where your employees always feel comfortable using their voices no matter what position they hold… and why is that important?” Listen in for her response to learn what you can […]
